Due to the customised, hand-made nature of most of our items, the made-to-order items cannot be returned
However, to be eligible for a return, the item must be the wrong item or a size other than what you ordered.The item must be unused and in the same condition that you received it.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 101 Big Bay Beach Club, Otto du Plessis Drive, Cape Town, WC, 7441, South Africa.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to: 101 Big Bay Beach Club, Otto du Plessis Drive, Cape Town, WC, 7441, South Africa.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.